❓Frequently Asked Questions
Our product descriptions include precise dimensions and compatibility information. If you're unsure, measure the outer diameter of your original hubcaps or contact us directly – we're happy to help.
You can find information about vehicle compatibility in every product description. Alternatively, you can send us your vehicle details (make, model, year) – we'll check it for you.
Orders received by 2 PM are usually shipped the same business day. Delivery within Germany takes 1-3 business days. International deliveries may take slightly longer.
We ship via DHL or Deutsche Post as standard – fast, reliable and also to Packstations.
Shipping within Germany is free for orders over €50. For orders under €50, we charge €6.19. International shipping costs can be found on our shipping page .
We accept PayPal, credit card, Apple Pay, Google Pay, Klarna, instant bank transfer, and prepayment. All payments are encrypted and secure.
You have a 30-day return policy. You can handle everything directly through your customer portal on our website, or simply contact us via email or our contact form, and we'll send you all the return information. Important: Items must be unused and in their original condition.
Don't worry – send us a short email with your order number and a photo (if possible). We'll take care of a replacement or refund as quickly as possible.
Yes, for certain products, custom quantities or special colors are possible. Just send us a message with your requirements.
You can reach us anytime via chat, contact form , email at support@nabennerd24.de or on Instagram.